Return & Refund Policy

At Lordofdot, we want you and your pet to be completely satisfied with your purchase. We understand that sometimes an item may not be the perfect fit for your furry friend. Our Return & Refund Policy is designed to be straightforward and customer-friendly.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. No Fees Guarantee

We believe in a transparent shopping experience. Lordofdot does not charge any restocking fees or hidden administrative fees for returns. We want you to feel confident in every purchase you make.

3. Refund Processing Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately.

Policy Item	Specification
Return Period	30 Days from Delivery
Restocking Fee	$0.00 (No Fees)
Refund Issuance	Within 7 Business Days

The refunded amount will be automatically applied to your original method of payment within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

4. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (such as a wrong-sized bed or a different toy), contact us immediately at support@lordofdot.com. We will evaluate the issue and make it right at no extra cost to you.

5. Items Not Eligible for Return

For hygiene and safety reasons, certain items cannot be returned if they show signs of use, such as:

Pet beds with visible pet hair or odors.
Toys that have been chewed or damaged by your pet.
Personalized items.

6. How to Start a Return

To initiate a return, please contact our support team at support@lordofdot.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.